1
Initial Diagnosis
We review how your inquiries come in, what types of questions you receive, and what needs to be automated to improve the user experience.
2
Question and Answer Mapping
We organize up to 30 key questions or topics with their answers, tone, and redirection criteria.
3
Agent Configuration
We create and configure the agent using your business information, brand voice, and defined support flow.
4
Integration and Testing
We integrate the agent with the messaging platform and test responses, redirects, and overall functionality.
5
Delivery and Guidance
We deliver the configured agent and walk you through how to use it, review it, and keep it updated.